Shipping policy

Shipping & Delivery Policy

Last updated: March 24, 2026

Shipping for Physical Merchandise (Apparel & Mats)

Processing Time: All physical item orders are processed and dispatched within 3-5 business days.

Shipping Times: We offer standard shipping to US & Canada. Once dispatched, delivery typically takes 7-14 business days.

Order Tracking: A tracking number will be sent to your email as soon as your order leaves the warehouse. You can track your package's journey at any time.

Please Note: The Tai Chi Video Course is delivered instantly via email and does not require physical shipping.

Digital Products (Video Courses)

All digital products sold by ZenMotion are delivered electronically. No physical items will be shipped. Below is a detailed explanation of how your digital purchase will be delivered.

What You Are Purchasing

The Tai Chi Beginner Video Course ("Joint Relief Protocol") is a digital video course. Upon purchase, you will receive access to all video lessons through downloadable and streamable links.

How Delivery Works

  1. Instant Access: After your payment is confirmed, you will receive immediate access to the course.
  2. Email Confirmation: A confirmation email will be sent to the email address you provide at checkout. This email contains a PDF with direct links to all video lessons.
  3. Delivery Time: Digital delivery is instant. You should receive your confirmation email within minutes of completing your purchase.

How to Access Your Course

You can stream or download the video lessons on any device:

  • Desktop or laptop computer
  • Tablet (iPad, Android tablet)
  • Smartphone (iPhone, Android)
  • Smart TV (via screen casting or browser)

No special software is required — just a web browser and an internet connection.

Didn't Receive Your Email?

If you have not received your confirmation email within 30 minutes of purchase:

  1. Check your spam or junk mail folder
  2. Verify that the email address you provided at checkout is correct
  3. Contact our support team at support@zenmotionpeace.com with your order number, and we will resend your access links promptly

Contact Us

If you have any questions about shipping or digital delivery, please reach out to us:

  • Email: support@zenmotionpeace.com
  • Phone: +852 5587 1500
  • Company: Grova Technology (HK) Limited
  • Address: Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong, China